Frequently Asked Questions

Some questions you may have about our work. As we have been asked before, but haven't found anywhere on the web site to answer them.

If we don't answer it here, please feel free to contact us...

 

Have a question about Baby Keepsakes?

 

Baby Hand & feet Sculpture Questions?

Answers...

Is the stuff you use to mould the hands & feet, safe to use on babies?

Yes it is. The moulding gel is a non-toxic natural product that won’t harm your little one…

How long does it take to do the moulds?

The moulds only take around half an hour to do a set of hands and feet…

What is the best age to do the hands and feet sculptures?

We find the best time is when your little treasure is still tiny, within the first 1-4 weeks will give you the best memories. Because they grow so fast and you don’t want to miss out on that special time, but they can be done at any age that suits you…

How long will it be before the framed sculptures would be finished?

The usual time is around 8 weeks. In winter it can take a little longer…even the washing takes a little longer to dry!

Do you come to our home or do Hospital visits?

No we don't . All sculptures are taken in our studio so you're not left with any mess.

Can I choose what colour the hands and feet are as well as the frame?

Yes, of course you can. It’s your special keepsake. With a wide range of colours to pick from and growing all the time…

Can I get a gift voucher for a friend?

Of course you can. That’s the perfect way to solve that problem of which one would they like…check out the gift shop page!

How do I keep my framed sculptures clean?

All you need to do is run a lightly damp cloth over the frame and glass and give it a dust every now & then…

 

Have a question about our online gift store?

 

Online Gift Store Questions?

Answers...

How safe is your online store?

Very safe! In fact we wanted to make it that way so you feel comfortable shopping here. All secure payment data is handled on Paypal secure server and not our website, so that way we don't hold any of your credit card details…

How long do Gift Vouchers last for?

Gift vouchers have a life of 3 months from date of purchase; please make sure that special person receiving them knows…

Can Gift Vouchers be used for online purchases?

Sure can! Just type in your Gift Voucher code when you're at the checkout page…

How long will it take to receive my gift store purchase?

Depends on what shipping you select and what product your have purchased. If you need a present or gift for a special day, please contact us and discuss your needs...

Can I get a gift voucher for a friend?

Of course you can. That’s the perfect way to solve that problem of what would they like…check out the gift shop page!

 

Have a question about our custom picture framing, or sports memorabilia framing?

 

Custom Framing Questions?

Answers ...

How much will it be to frame my photo?

Depending on what you like and what will show case your photograph? Custom framing price is very much like the price of a pair of shoes…

Can't you just stick my photo it in a frame?

We can, but you're probably not going to like the result. We're sure you don't want to stick a fantastic photo or artwork in any old picture frame…

What makes our custom framing & sports memorabile framing different?

It's most important to us that whatever you have to be custom framed is done the correct way. Conservation framing is our focus, so what we frame for you can be undone without damaging the item, there is nothing worse than seeing a valuable keepsake being de-value due to the way it was framed…

What's the best way to hang my new frame?

Find the position that you would like to display your new frame, take note of what type of wall structure you are going to be working with. If you are hanging a frame wider the 12" (300mm) we recommend using two (2 hooks) that will hold the weight of the frame, as a good measure...purchase hanging hardware that will hold twice the weight of your frame.

Your local hardware store will be able to recommend the correct hanging system to use with your wall structure and weight of frame you are hanging. Follow the supplier's instructions to make sure your hanging system is secure and safe to hang you new frame.

We do not warrant our frames for incorrect hanging (Do not hang any frame by the top of the frame, always suspend it from the two sides)

 

Have a question about our Personalised Jewellery?

 

Finger & Handprint Jewellery Questions?

Answers...

How long will it take to receive my jewellery?

Depending on postage option selected and time it take to receive your capture print back in the studio. On avarage, it should take around two weeks...plus shipping time…

Is there an age limit for Hand & Fingerprint Jewellery?

No, as long as the hand, foot or fingerprint can fit on approximately half of an A4 piece of paper. For the best baby fingerprint result, you are best to capture your little bub at around 3-6 months of age…

What is the jewellery made from?

All jewellery pieces are based on precious metal, and coated in Silver or triple Gold plated. The jewellery will contain some level of Nickel. Jewellery should not be worn for prolonged periods of time and/or when wearing sunscreen, perfume, lotions etc. Personalised jewellery is designed to be worn as a special occasion piece.

How do we get the jewellery and what happens?

Once you order your jewellery piece, we'll send you a personalised jewellery capture kit. When you receive the kit, simply take the print, complete the order form and send it back in the return envelope...we'll take care of the rest...

Can I have names or somthing engraved on the back of the jewellery?

Of course you can. That’s the perfect way to solve that problem of what would they like…check out the gift shop page!

Can I have something different engraved on the jewellery rather then a hand or fingerprint?

If you have something special in-mind, please call the studio to take about your idea, we love different! Since we create your jewellery for you and we are not agents we can come up with some amazing jewellery keepsake pieces for you...